What are conservation events?
Conservation events occur when a signal is sent to enrolled thermostats to adjust their set temperature. The increase will be only two to four degrees. If the temperature in your home exceeds this set point, your A/C will turn on to keep you comfortable. When the event ends, your thermostat will return to your regularly scheduled temperature setting. You will usually be notified by email and on your thermostats the day before a scheduled event. Your thermostats must be online and connected to your home’s Wi-Fi to participate and to get the annual incentive.

How often do conservation events happen?
Frequency of conservation events depends on the weather and peak demand needs. Each year is different, but for reference, there were four events in 2023 and 2024.

What if I get new HVAC equipment?
If your A/C unit is replaced, your enrolled thermostat should not be removed from the wall. Re- installation is not covered by the program. If your thermostat is found defective and is still in warranty, please contact the program team regarding replacement. If your thermostat is no longer in warranty, then a Sensi thermostat may be purchased through our marketplace and enrolled again through our Bring Your Own Device pathway.

What if I move?
If you move, the participating thermostats stay with the home. Please notify us at 1-833-807-7682 if you are moving. If your new residence does not have an existing thermostat, you may enroll in the program at your new address.

How do I opt out of conservation events?
Once a conservation event begins, you can opt out by decreasing the temperature directly on your thermostat or, if you have a Sensi thermostat, through the Sensi app. You can also call 1-833-807-7682 to opt out.

What do I do if I am not receiving event notifications?
Call 1-833-807-7682 or email [email protected] if you are not receiving event notifications. For emergency events, we are not able to provide notifications in advance.

What do I do if my A/C or heat is not working?
Please call 833-807-7682 if your A/C or heat is not working. In emergencies, contact a local HVAC company for help. HVAC repair is not covered by the program. If your thermostat display is blank, then it is not receiving power from your unit. Please contact an HVAC professional to assess the situation. The Sensi thermostat does not contain batteries.

Can I participate in this program and other Entergy Solutions programs?
Absolutely. Entergy Arkansas offers a variety of residential and commercial energy-saving programs. Visit entergysolutionsar.com for details.

How do I earn an incentive? When will I get it?
You automatically earn an incentive by participating in conservation events. Incentives are based on the number of opt-outs (if any) you take during the event season. Payments are usually made in November after the season ends. If a thermostat is offline during a conservation event, it is considered an opt-out.

Annual participation incentive

This incentive is based on your thermostat’s participation in demand response events. To maximize your incentive, do not opt out of events.

Annual participation incentive

This incentive is based on your thermostat’s participation in demand response events. To maximize your incentive, do not opt out of events.